FAQ

So you’re unhappy with your purchase and unsure of what to do next. Because all sales are final, our customer service team here at Chasetech will do their best to assist you. For defective items' replacement and/or repair, please refer to *Limited Warranty Coverage.
• 1.a) Our limited warranty coverage ONLY applies to DEAD ON ARRIVIAL (DOA) products with no further exceptions. Damage(s) caused by abnormal use or conditions, misuse, abuse, accident, improper handling or storage are strictly excluded in our limited warranty coverage. • 1. b) Before you return your items, you must contact us and send us a Return Merchandise Authorization form (RMA). Any returns sent without an RMA form will not be accepted by us. • 1. c) Item(s) must be returned and received by us within 7 days after we accept your RMA form. No exceptions. • 1. d) Customers must report the (IMEI / UPC / Serial Number) of the product to us within 48 hours upon the good delivered. We reserve the right to decide whether to repair, replace or refund based on the DOA situation. • 1. e) Our warranty services do not apply to any product that has had its serial number altered, defaced or removed. • 1. f) Any defect occurring after the expiration of the warranty period (48 hours after package delivered) is not accepted. Returning shipping fee is responsible by the customers. • 1. g) When a return is authorized, we will advise you to ship via an insured carrier and obtain a tracking number for our reference. As Chasetech is not responsible for damages or loss incurred during shipping, we advise you to securely pack the product in a box using bubbles wrap. • 1. h) Please return the entire DOA product with all the accessories. Missing items may not be accepted for replacement or refund
• For your convenience Chasetech offers various Payment Methods such as: • 2. a) Major Credit Cards (Visa, Master card, American Express, ect.) • 2. b) Via Pay Pal (Orders will only be processed for verified PayPal customers only) • 2. c) Visa Debit
• Here at Chasetech we take pride in providing products that are original and brand new only. If you have any questions regarding a product, please don’t hesitate to contact us at customerservice@chasetech.ca
• All our products are packaged and handled with care. However, once sent to the courier service to be shipped to our customers our liability ends. We strongly advise our customers purchase additional shipment insurance to ensure safe delivery of their product. • Shipping insurance options are available for buyers; please contact us regarding shipping insurance quotation for your goods
• 5.a) Customers are responsible for ensuring the product compatibility (network dependent features and firmware related issue) with their network operator / service provider. • i.e. MMS / GPRS / WAP / SMS / Data Transfer. • 5.b) Customer should be aware that network dependent features and firmware issues are not covered by our limited warranty coverage. Please refer to our *limited warranty coverage section for details. • 5.c) Customer should also be aware that the item you are purchasing might not be manufactured intended for your country or region. Therefore, the language specification on the device and user guide might or might not fully support the language of your desire. • 5.d) English is the default languages that will be provided with our products.
• 6. a) Unfortunately Chasetech does not provide any warranty on our products. However, if products do carry a manufacturer's warranty, please contact the manufacturer directly. • 6. b) Any recall on a product by manufacturer will not be handled through Chasetech. Recall issues are not covered by our limited warranty coverage. Please refer to our *limited warranty coverage section for details. We will do our best to assist our customers with the appropriate contact information of the manufacture or company responsible. • 6.c) Although Chasetech has no obligations in providing any technical support on the purchased product. Technical issues are not covered by our limited warranty coverage. Our customer service team will do our best to assist with contacting the manufacturer or your service provider directly for technical and product assistance.